Refund & Return Policy

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals and takes effect at the end of your current billing period. You keep access to paid features until that period ends.

Subscription fees are generally non-refundable, including for partial billing periods and unused time. We may, at our discretion, grant a refund — for example, for a duplicate charge, a billing error, or a qualifying issue reported promptly.

Subscriptions provide capacity, tools, and features. They do not purchase rankings, evaluations, selections, or any merit-based outcome, and there is accordingly nothing merit-based to refund. See our Terms of Service for details.

If a free trial or promotional offer applies, we will disclose its terms at sign-up. Unless stated otherwise, a subscription that follows a free trial will begin billing automatically when the trial ends unless you cancel before then.

You may request a return of eligible physical merchandise within fourteen (14) days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition and packaging, with any tags attached.

Certain items may be final sale and non-returnable, including items marked as final sale, and, where applicable for hygiene reasons, certain accessories. Any such designation will be shown on the product page.

If your item arrives damaged, defective, or incorrect, contact us within seven (7) days of delivery at support@onthehitlist.com with your order number and a photo. We will arrange a replacement or refund at no additional cost to you.

Approved refunds are issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear after we process it. Original shipping charges are non-refundable except where an item was damaged, defective, or incorrect.

Unless the return is due to our error or a damaged or defective item, you are responsible for return shipping costs. We recommend using a trackable shipping method; we are not responsible for returns lost in transit.

The fastest way to exchange an item (for example, for a different size) is to return the eligible item for a refund and place a new order, subject to availability.