Legal
Shipping Policy
Effective Date: August 1, 2026
Last Updated: August 1, 2026
This Shipping Policy applies to physical merchandise ordered through the On The Hitlist store, operated by TMPST LLC, doing business as “On The Hitlist.”
1. Order Processing
Orders are typically processed within 2–5 business days after your order is placed. Processing times may be longer during drops, product launches, holidays, or high-volume periods. You will receive a confirmation email when your order is placed and a shipping notification when it ships.
2. Shipping Times and Costs
2.1 Domestic (United States)
Estimated delivery time is shown for each shipping method at checkout, calculated for the address you enter. Transit estimates are in business days and begin when the carrier takes possession — that is, after the processing time above. Shipping costs are also calculated and shown at checkout before you pay.
2.2 International
Where international shipping is offered, estimated delivery varies by destination and typically takes longer than domestic shipping. Any estimate shown for an international address comes from the carrier and excludes time held in customs. International shipping costs are shown at checkout.
2.3 Estimates Only
All delivery windows are estimates, not guarantees. Once an order leaves our facility, delivery timing is in the hands of the carrier and outside our control.
3. Tracking
When your order ships, we will email you a tracking number where available. Please allow a short time for tracking information to update after you receive it.
4. Customs, Duties, and Taxes (International)
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Customs processing may also delay delivery.
5. Address Accuracy
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact support@onthehitlist.com as soon as possible; we may not be able to change the address after the order ships.
6. Lost, Stolen, or Delayed Packages
If tracking shows your package was delivered but you did not receive it, please check with your household and neighbors and contact your carrier first. If you still need help, contact support@onthehitlist.com and we will do our best to assist. We are not responsible for packages lost or stolen after carrier-confirmed delivery, but we will work with you in good faith.
7. Damaged in Transit
If your order arrives damaged, contact us within seven (7) days of delivery at support@onthehitlist.com with your order number and photos, and we will make it right. See our Refund & Return Policy for details.
On The Hitlist
Operated by: TMPST LLC
Email: support@onthehitlist.com